Privacy Policy

Last updated: December 2025

BY IMAAN (“we”, “us”, “our”) operates this website and online store. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or otherwise interact with us.

By accessing or using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

Personal Information We Collect

When you visit our website, place an order, or contact us, we may collect the following types of personal information:

  • Contact details such as your name, email address, billing and shipping address, and phone number

  • Payment information, including payment method and transaction details (processed securely by third-party payment providers)

  • Order information, including items purchased, returns, or exchanges

  • Account information, if you choose to create an account

  • Communications, such as emails or messages you send to us

  • Device and usage data, including IP address, browser type, and interactions with our website

How We Use Your Information

We use your personal information to:

  • Process and fulfil orders

  • Manage payments, shipping, and returns

  • Communicate with you regarding orders or enquiries

  • Provide customer support

  • Improve and personalise your shopping experience

  • Send marketing communications where you have opted in

  • Prevent fraud and maintain the security of our website

  • Comply with legal and regulatory obligations

Sharing Your Information

We may share your personal information with trusted third parties only where necessary, including:

  • Shopify, which hosts our store and processes data on our behalf

  • Payment providers to securely process transactions

  • Shipping and fulfilment partners to deliver your orders

  • Marketing and analytics providers, where permitted by law

These third parties are required to handle your data securely and in accordance with applicable data protection laws.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve site functionality, analyse performance, and enhance your experience. You can manage cookie preferences through your browser settings.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request correction or deletion of your information

  • Object to or restrict certain processing

  • Withdraw consent for marketing communications at any time

To exercise your rights, please contact us using the details below.

If you are located in the UK or European Economic Area, you also have the right to lodge a complaint with your local data protection authority.

Data Security and Retention

We take reasonable steps to protect your personal information. However, no method of transmission over the internet is completely secure.

We retain personal information only as long as necessary to fulfil the purposes outlined in this policy or to comply with legal requirements.

International Transfers

Your information may be stored and processed outside your country of residence, including through Shopify’s global infrastructure. Where required, appropriate safeguards are used to protect your data.

Children’s Privacy

Our website is not intended for individuals under the age of 18, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Email: contact@byimaanofficial.com

Location: United Kingdom